Precision is the key

One of the places people have absolutely no patience waiting is at baggage claim. Great customer service is the key at this touchpoint, which makes customer satisfaction high and keeps the baggage conveyor available for the next group. Knowing what your customers are thinking in-the-moment, empowers you to make the changes needed on the fly.

Keep the baggage conveyor unoccupied fast

by using a feedback platform with alerting capabilities in-the-moment

Make sure your team is on check

by reviewing customers’ feedback to find out where it went wrong

Make it better for them

by asking the WHY and act based on the real-time feedback

XP TouchFree™ - Touchless Smiley Feedback Terminal

Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk. This is the game-changer feedback kiosk. Simply manage question of multiple touchpoints and locations. Change questions remotely on an e-ink to monitor your customers satisfaction.

XP Cast™ - Smiley Feedback Terminal

Wireless terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks at any touchpoint. A hassle-free solution to stay in touch with your customers and collect feedback. Ask the customer to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think.

XP Cast™ - ABC Choices Feedback Terminal

Same idea as smiley terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button.

AppTablet

Use app if you want to enable your customers to provide opentext comment. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction.

SMS

Stay in touch with your customers on any device in their pocket. Feedback is a text message away from your customer. Send SMS and text message feedback request post transaction, post delivery and at any other touchpoint using Press'nXPress platform. Reach customers via SMS in bulk with CSV import or connect to your systems via APIs and webhooks.

Email

A feedback request email is a common practice among companies that sell products and services. This feedback collection method will help you find out what your clients appreciate the most about the brand as well as the things which need improvements - a win-win solution for everyone. Your customers will be happy to help you and will be pleased that you care.